Refund Policies

✅ What Qualifies for a Refund, Resend, or Return

1. Order Delays

• USA: Orders may qualify for assistance after 45 days from departure.
• Brazil: Orders may require up to 110 days due to potential customs delays.
• Other Countries: Certain shipping routes may require up to 100 days.
• Orders can occasionally be delayed due to carrier pickup issues, customs, or incorrect address information.
• Please check with your local post office or carrier before submitting a non-delivery claim.

2. Orders Not Received

• If tracking confirms that an order was delivered to the provided address, a refund or resend may not be available.
• If an order has not been received and the carrier requires verification, a non-delivery certificate from the local post office may be requested.

3. Damaged Products

• A full refund or replacement may be provided for products that arrive severely damaged.
• A partial refund may be offered for minor damage that does not affect product functionality.
• Damage limited to external packaging caused during international shipping may not qualify for a refund.
• Claims involving electronic products should generally be submitted within 30 days of delivery.
• Please provide clear photos or videos showing the damage.

4. Incorrect or Missing Products

• If you receive an incorrect product, we may offer a replacement or full refund.
• If a non-critical component or accessory is missing, we may offer a partial refund or resend the missing item.
• For sizing-related issues, please provide photos and accurate measurements where applicable.

5. Order Cancellations

• Orders may be eligible for a full refund if cancellation is requested before processing or shipment.
• Customized or pre-order products may not be cancellable once payment has been completed or production has started.

📩 How to Submit a Refund or Return Request

To help us resolve your issue as quickly as possible, please provide:

• Photos or videos showing damaged or incorrect products
• Your order number and relevant order information
• Screenshots or other supporting information related to your complaint
• Additional information requested by our customer service team
• The product itself if a return is requested and approved

⚠ Important Notes & Exceptions

1. Request Deadlines

Refund, resend, or return requests should generally be submitted within 7 days of delivery or the expected delivery date, depending on the nature of the issue.

2. Force Majeure

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Epidemics or public health emergencies
• Customs delays or inspections
• War, civil unrest, or other major disruptions

3. Shipping Method Restrictions

Certain non-trackable or limited-tracking shipping methods may not qualify for delivery-related claims. Please contact us if you are unsure whether your shipping method is eligible.

4. Delivery Location Restrictions

Certain remote, restricted, or high-risk delivery regions may have limited refund or resend eligibility due to carrier restrictions or delivery limitations.

5. Returns

• Returns must be approved by our customer service team before shipment.
• Unauthorized returns may not be processed.
• Approved returns should generally be sent within 30 days of receipt.
• Return instructions and the designated return address will be provided when a return is approved.

6. Service-Based Products

Service-based products or services, such as packaging, customization, or photography, may be non-refundable once the requested service has been completed.

7. Unacceptable Claims

The following situations generally do not qualify for a refund, resend, or return:

• Change of mind after purchase
• Product appearance differs from personal expectations but has no defect
• Delays caused by customs or uncontrollable events
• Incorrect product ordered by the customer
• Incorrect or incomplete delivery address provided by the customer
• Damage caused by misuse, improper handling, or normal wear and tear

📌 Additional Information

• Order Status: Claims may not be accepted after an order has been closed or the applicable claim period has expired.
• Shipping Methods: Eligibility may vary depending on the carrier and shipping service selected.
• Destination Limits: Certain high-risk or restricted regions may have limited claim eligibility.
• Return Locations: Approved returns must be sent to the designated return address provided by our support team.
• Service Products: Refunds for completed services may not be available unless the service is determined to have a qualifying issue.
• Product Issues: Claims involving odors, improper use, deleted or altered tracking information, customs issues, or other circumstances outside our responsibility may not qualify.

💬 Need Help?